Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and your rights regarding your data.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of our website after changes are made constitutes acceptance of the updated policy. Information We Collect
2.1 Information You Provide
When you contact us or use our services, you may provide:
• Name
• Email address
• Phone number
• Company name
• Project details and requirements
• Any other information you choose to share
This information is collected through:
• Contact forms
• Email correspondence
• Phone calls
• Project consultations
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device type
• Pages viewed
• Date and time of visit
This basic information helps us maintain and improve our website. How We Use Your Information
We use your personal data to:
• Respond to your enquiries and quote requests
• Deliver our web development, AI, data analytics, cloud infrastructure, and branding services
• Communicate with you about your project
• Provide technical support and maintenance
• Send service-related updates (project status, invoices, important notices)
• Improve our website and services
We do not use your information for marketing purposes without your explicit consent.
Legal Basis: Contract performance, your consent, and our legitimate business interests. How Long We Retain Your Data
We retain your personal data only as long as necessary:
• Active client data: Duration of our working relationship
• Past client data: 7 years (for legal and accounting purposes)
• Enquiry data: 24 months
• Website visit data: 26 months
You can request deletion of your data at any time, subject to legal obligations. How We Protect Your Data
We implement appropriate security measures to protect your personal data, including:
• Secure servers and encrypted data transmission (SSL)
• Access restricted to authorised personnel only
• Regular security reviews and updates
• Secure backup procedures When We Share Your Data
We do not sell your personal data.
We may share your information only in these limited circumstances:
6.1 Service Providers
We may use trusted third-party service providers to help deliver our services (e.g., web hosting, cloud infrastructure). These providers are contractually obligated to protect your data.
6.2 Legal Requirements
We may disclose your data if required by law, court order, or to:
• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
6.3 Business Transfers
If our business is sold or merged, your data may be transferred to the new owner. We will notify you of any such change.
Your Rights
Under UK GDPR, you have the right to:
✅ Access your personal data
✅ Correct inaccurate or incomplete data
✅ Delete your data (subject to legal requirements)
✅ Restrict how we process your data
✅ Object to processing
✅ Withdraw consent at any time
✅ Complain to the Information Commissioner's Office (ICO)
How to Exercise Your Rights
Contact us at:
📧 Email: privacy@thamesdev.com
📞 Phone: +44 (0) 7493 808870
📍 Post: Thames Dev, 126 New Kings Road, London, SW6 4LZ
We will respond within one month.Cookies
We use essential cookies to ensure our website functions properly. These cookies do not track your personal information.
You can control cookies through your browser settings, though disabling them may affect website functionality.Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.Data Breaches
In the event of a data breach, we will notify the ICO and affected individuals as required by law, and take immediate action to resolve the issue.Contact Us
If you have questions about this Privacy Policy or how we handle your data:
📧 Email: privacy@thamesdev.com
📞 Phone: +44 (0) 7493 808870
📍 Post: Thames Dev, 126 New Kings Road, London, SW6 4LZ
Complaints
You can also contact the Information Commissioner's Office (ICO):
🌐 Website: https://ico.org.uk/concerns/
📞 Helpline: 0303 123 1113Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date. Your continued use of our services constitutes acceptance of the updated policy.By using our website and services, you acknowledge that you have read and understood this Privacy Policy.